also known as curriculum vitae: a summary of your academic and work history

Work Experience

Citrix Systems, Inc.

Nov 2011 - Present
Technical Support Engineer
Ft. Lauderdale, FL

Click Here To Show Citrix Experience
  • Conduct troubleshooting of complex environments involving XenApp and XenDesktop.
  • Consult on Citrix security implementations including Secure Gateway, Access Gateway Standard, Advanced and Enterprise and SSL Relay.
  • Assit customers in the implementation of their Citrix environments.
  • Help customers when their implementations do not go as planned.

Click Here To Hide Citrix Experience

The City of West Palm Beach

Feb. 2005 - Nov 2011
Systems Analyst
West Palm Beach, FL

Click Here To Show WPB Experience
  • Coordinated use/case diagrams to simplify projects and minimize the project development life span.
  • Created content management systems based on end-user specifications.
  • Systems were created using custom PHP and mySQL coding as well as WordPress.
  • Developed enhancements for content management systems currently in place based on end-user communications.
  • Developed strategies for implementation of new technologies. One such technology was SharePoint.
  • Develop iPhone and iPad application.

Click Here To Hide WPB Experience

Webcast 1

Nov. 2003 - Feb. 2005
Project Manager
Boca Raton, FL

Click Here To Show Webcast 1 Experience
  • Analyzed and conveyed needs of clients and coordinated efforts of design and development team.
  • Met with customers consulted on all facets of their sites.
  • Assisted developers and designers, as needed under with PHP and HTML development and design.
  • Prepared production reports for Production Manager, Development Manager, Finance Manager, and CEO of the company.
  • Answered questions and concerns in regards to search engine optimization, website development, and graphics for customers.
  • Provided basic technical support to customers dealing with DNS, HTML and server-side programming, and e-mail.
  • Prepared contracts for web hosting, updates, and new websites.

Click Here To Show Webcast 1 Experience


Aug. 2003 - Nov. 2003
Tier I Customer Service Representative
Boca Raton, FL

Click Here To Show NTT/Verio Experience
  • Served a customer base of 425,000 by troubleshooting issues pertaining to DNS, website and e-mail hosting, and billing issues including fraud.
  • Investigated financial records, fraud incidents, and fulfilled account upgrade requests.

Click Here To Hide NTT/Verio Experience


March 2003 - Aug. 2003
Tier I Technical Support Representative for SBC/XO migration (Sub-contracted to Verio)
Boca Raton, FL

Click Here To Show TekSystems Experience
  • Technically supported a customer base of 35,000 by troubleshooting issues pertaining to DNS, website and e-mail hosting with up to 70 clients per shift.
  • De-bugged ASP, PHP, and CGI scripts.
  • Informed customers of account plan features and demonstrated how each worked.
  • Escalated specific cases to Tier II Technical Support, Customer Service, Account Abuse and Migration departments.

Click Here To Hide TekSystems Experience

KW Computer Services

Oct. 2002 - March 2003
Webmaster and Web Server Administrator
Boca Raton, FL

Click Here To Show KW Computer Experience
  • Designed, coded and managed websites and web servers for over forty individual clients.
  • Developed in classic ASP and PHP in a LAMP environment using ChiliSoft.
  • Implemented and managed online database applications.
  • Prepared production reports for Production Manager, Development Manager, Finance Manager, and CEO of the company.
  • Developed a custom online work order system to ease Field techs in their reports.
  • Administered Linux web and e-mail server.
  • Conducted web server migrations.

Click Here To Hide KW Computer Experience

Atlas Web Services

May 2002 - Jan. 2003
Web Developer
Boca Raton, FL

Click Here To Show Atlas Web Services Experience
  • Consulted, designed and coded layouts in HTML with JavaScript and ASP for clients.
  • Explored and opened automated sites that depended on database back-ends.
  • Advised on web development, optimization and hosting for clients.
  • Created intranets for customers based on their individual needs.

Click Here To Hide Atlas Web Services Experience

MassMutual Financial Group

May 2001 - Aug 2001
E-Business Intern
Boca Raton, FL

Click Here To Show MassMutual Experience
  • Created web pages for several of MassMutual’s lines of business.
  • Aided in creation of a prototype intranet.
  • Led the learning of Cascading Style Sheets.
  • Advised on Cascading Style Sheets, JavaScript, and HTML.
  • Chose the design the current MassMutual website and was involved with its conception.
  • Worked directly with usability expert, lead designers, and creative director.

Click Here To Hide MassMutual Experience


Stetson University    -    DeLand, FL

Aug 1998 - Dec 2001
Bachelor of Business Administration - Computer Information Systems

Boston University    -    Boston, MA

Jan 2011 - Present
Masters of Computer Information Systems - Concentration in Business Intelligence and Database Management


Furnished upon request.