Résumé
also known as curriculum vitae: a summary of your academic and work history
Work Experience
Citrix Systems, Inc.
Nov 2011 - Present
Technical Support Engineer
Ft. Lauderdale, FL
- Conduct troubleshooting of complex environments involving XenApp and XenDesktop.
- Consult on Citrix security implementations including Secure Gateway, Access Gateway Standard, Advanced and Enterprise and SSL Relay.
- Assit customers in the implementation of their Citrix environments.
- Help customers when their implementations do not go as planned.
The City of West Palm Beach
Feb. 2005 - Nov 2011
Systems Analyst
West Palm Beach, FL
- Coordinated use/case diagrams to simplify projects and minimize the project development life span.
- Created content management systems based on end-user specifications.
- Systems were created using custom PHP and mySQL coding as well as WordPress.
- Developed enhancements for content management systems currently in place based on end-user communications.
- Developed strategies for implementation of new technologies. One such technology was SharePoint.
- Develop iPhone and iPad application.
Webcast 1
Nov. 2003 - Feb. 2005
Project Manager
Boca Raton, FL
- Analyzed and conveyed needs of clients and coordinated efforts of design and development team.
- Met with customers consulted on all facets of their sites.
- Assisted developers and designers, as needed under with PHP and HTML development and design.
- Prepared production reports for Production Manager, Development Manager, Finance Manager, and CEO of the company.
- Answered questions and concerns in regards to search engine optimization, website development, and graphics for customers.
- Provided basic technical support to customers dealing with DNS, HTML and server-side programming, and e-mail.
- Prepared contracts for web hosting, updates, and new websites.
NTT/Verio
Aug. 2003 - Nov. 2003
Tier I Customer Service Representative
Boca Raton, FL
- Served a customer base of 425,000 by troubleshooting issues pertaining to DNS, website and e-mail hosting, and billing issues including fraud.
- Investigated financial records, fraud incidents, and fulfilled account upgrade requests.
TekSystems
March 2003 - Aug. 2003
Tier I Technical Support Representative for SBC/XO migration (Sub-contracted to Verio)
Boca Raton, FL
- Technically supported a customer base of 35,000 by troubleshooting issues pertaining to DNS, website and e-mail hosting with up to 70 clients per shift.
- De-bugged ASP, PHP, and CGI scripts.
- Informed customers of account plan features and demonstrated how each worked.
- Escalated specific cases to Tier II Technical Support, Customer Service, Account Abuse and Migration departments.
KW Computer Services
Oct. 2002 - March 2003
Webmaster and Web Server Administrator
Boca Raton, FL
- Designed, coded and managed websites and web servers for over forty individual clients.
- Developed in classic ASP and PHP in a LAMP environment using ChiliSoft.
- Implemented and managed online database applications.
- Prepared production reports for Production Manager, Development Manager, Finance Manager, and CEO of the company.
- Developed a custom online work order system to ease Field techs in their reports.
- Administered Linux web and e-mail server.
- Conducted web server migrations.
Atlas Web Services
May 2002 - Jan. 2003
Web Developer
Boca Raton, FL
- Consulted, designed and coded layouts in HTML with JavaScript and ASP for clients.
- Explored and opened automated sites that depended on database back-ends.
- Advised on web development, optimization and hosting for clients.
- Created intranets for customers based on their individual needs.
MassMutual Financial Group
May 2001 - Aug 2001
E-Business Intern
Boca Raton, FL
- Created web pages for several of MassMutual’s lines of business.
- Aided in creation of a prototype intranet.
- Led the learning of Cascading Style Sheets.
- Advised on Cascading Style Sheets, JavaScript, and HTML.
- Chose the design the current MassMutual website and was involved with its conception.
- Worked directly with usability expert, lead designers, and creative director.
Education
Stetson University - DeLand, FL
Aug 1998 - Dec 2001
Bachelor of Business Administration - Computer Information Systems
Boston University - Boston, MA
Jan 2011 - Present
Masters of Computer Information Systems - Concentration in Business Intelligence and Database Management
References
Furnished upon request.